Frequently asked questions
Answers about booking, preparing, and our policies.
Booking
How do I book?
Use the online schedule, or email frances@bodyrenewal.co with questions.
Where are sessions held?
Body Renewal offers mobile massage primarily in South Florida, with appointments at select locations throughout Florida by arrangement. Appointments are also available at a private treatment location; the address is shared after confirmation. A $35 mobile travel fee applies within our standard service area; additional travel is quoted before booking.
What are your hours?
Sessions are available by advance appointment. Please contact us to confirm current appointment times and availability.
Do you accept insurance?
Please contact Body Renewal before booking to confirm whether your intended payment or reimbursement method can be accommodated. Insurance coverage and HSA/FSA eligibility are not guaranteed.
What payment methods do you accept?
Please contact us before your appointment to confirm currently accepted payment methods.
Preparing for treatment
Do I need my surgeon’s approval?
We recommend checking with your surgeon first. Written clearance may be requested based on your procedure, recovery status, and medical history. Please consult your surgeon before arranging post-operative treatment.
What should I wear and bring?
Loose, comfortable clothing, plus any garments or supplies your surgeon recommended. Bring your questions too.
Should I eat before my session?
A light meal is usually fine. Avoid arriving very hungry or very full.
What if I am not feeling well on the day?
Please contact us as soon as possible to reschedule. See the cancellation policy.
General policies
What is your cancellation policy?
Please see our cancellation policy.
How do you handle my personal information?
Please see our privacy policy. Please do not send medical details through the website form or by email.
Is the information on this website medical advice?
No. It is general education. Always follow the guidance of your surgeon and medical providers.
Still have a question?
Send a note and we will reply as soon as we can.